Report Processing Unit Operator

at  City of Winnipeg

Under the general supervision of the RPU Shift Leader, the RPU Operator has one of the highest levels of access to Winnipeg Police Service Record Management System (RMS) and is responsible to review varying police reports, to ensure consistency and check for quality, content, and potential disclosure issues. RPU Operators also process reports received online from citizens /external agencies accurately data entering information into RMS.
The incumbent communicates daily with internal and external stakeholders by responding to telephone calls from police personnel to create arrest and non-arrest incident reports and with members of the public reporting a stolen vehicle.
To assist with the compilation of statistics reported nationally, the RPU Operator collects and maintains relevant data in RMS for uniform crime reporting (UCR)

As an RPU Operator you will:

• Review varying police reports in the record management system (RMS) to ensure consistency and check for quality, content, and potential disclosure issues
• Respond to telephone calls from internal police personnel and create arrest and non-arrest incident reports
• Collect and maintain relevant data in RMS for statistical purposes on uniform crime reporting (UCR)
• Respond to telephone calls from the public reporting a stolen vehicle
• Process reports received online from citizens /external agencies and data enter into RMS

YOUR EDUCATION AND QUALIFICATIONS INCLUDE:

• Grade 12 diploma; G.E.D. Certificate; or equivalent
• 12 months Winnipeg Police Service experience is considered an asset
• Demonstrated ability to keyboard accurately, 40 wpm
• Good working knowledge of RMS Niche, CPIC, DVL, CAD
• Working knowledge of the Winnipeg Police Service administrative structure and operational procedures and policies
• Knowledge and understanding of the different release forms (e.g. Undertaking, Appearance Notice, Summons), and related court documents
• Thorough knowledge of court unit processes in relation to report requirements
• Detailed knowledge of Uniform Crime Reporting statistics in accordance with CCJS standards
• Demonstrated comprehensive knowledge of the Youth Justice System, the Criminal Justice System, and the Criminal Code of Canada, ability to interpret same including arrest and report process
• Ability to work independently with minimum supervision
• Good critical thinking ability to problem-solve
• Strong analytical skills
• Ability to analyze information, eye for detail and accuracy
• Good organizational skills, ability to multi-task and prioritize work
• Ability to develop and maintain accurate electronic records
• Strong interpersonal skills, ability to work on a team
• Excellent communication skills, ability to speak with persons of diverse backgrounds, correlate information and ability to testify in court
• Excellent written communication skills, thorough knowledge of grammar and spelling
• Ability to work well under pressure and maintain a calm composure
• Ability to maintain confidentiality and protect sensitive information
• The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment
  IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service* at application.

MINIMUM REQUIREMENTS:

• Canadian Citizen or Permanent Resident
• Minimum 18 years of age
• No involvement in any criminal activity within the last two years (including illegal drugs)
• No criminal record for which a Pardon has not been granted

Please refer the Job description for details