Reporting & Performance Analyst

at  DTN

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.
It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”
Job Description:
As the Reporting & Performance Analyst, you will play a vital role at DTN. We are looking for an individual who will gather, curate, and interpret data & trends for strategic and operational performance & process improvements. You must be an independent, motivated individual with good problem-solving skills and in-depth knowledge of/or expertise for the products and industries that the position supports. You will work with and alongside Global Customer Service Leadership and possibly other team members who may utilize gathered and curated data.

What you will be responsible for:

• Use data, statistical models, and research to detect trends and make predictions of the future based on insights gained. Create tools, methods, or solutions that can be standardized for use and that match individual business goals.
• Gather and organize information about the problem to be solved or the procedure to be improved.
• Analyzes routine business problems and issues using data from internal and external sources to provide insights for decision-makers.
• Identifies and interprets trends and patterns in datasets to locate influences.
• Will be expected to launch and monitor the GCS Quality assurance program, customer surveys.
• Involved in implementing processes and initiatives to support the GCS team.
• Effectively communicates project expectations, issues, risks, and decisions to the GCS management team as needed.
• Will be expected to help advise and assist with reviews and goals processes.
• Make recommendations to management through presentations or written reports.

What you will bring to the role:

• Minimum of 2+ years in the customer support position
• Excellent written and spoken communications skills; Articulate and well-spoken with excellent phone and email etiquette.
• Strong analytical and comprehension skills. Able to analyze email communications quickly & efficiently.
• Must have the ability to analyze data and provide relevant and innovative insights, including prediction of trends.
• Demonstrates honesty and integrity at all times.
• With a positive outlook and enthusiasm for the job
• Knowledge of Salesforce and experience with Power BI preferred.

What you can expect from DTN:

• Competitive Salary
• Generous PTO
• Flexible work arrangements
• Healthcare coverage extended to three dependents on day one of employment
• Retirement plan
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2024), a testament to our global commitment to creating a positive workplace culture.
The targeted hiring base pay range for this position is between PHP 32,083 and PHP 45,833 monthly. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experiences, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

What you will be responsible for:

• Use data, statistical models, and research to detect trends and make predictions of the future based on insights gained. Create tools, methods, or solutions that can be standardized for use and that match individual business goals.
• Gather and organize information about the problem to be solved or the procedure to be improved.
• Analyzes routine business problems and issues using data from internal and external sources to provide insights for decision-makers.
• Identifies and interprets trends and patterns in datasets to locate influences.
• Will be expected to launch and monitor the GCS Quality assurance program, customer surveys.
• Involved in implementing processes and initiatives to support the GCS team.
• Effectively communicates project expectations, issues, risks, and decisions to the GCS management team as needed.
• Will be expected to help advise and assist with reviews and goals processes.
• Make recommendations to management through presentations or written reports

What you will bring to the role:

• Minimum of 2+ years in the customer support position
• Excellent written and spoken communications skills; Articulate and well-spoken with excellent phone and email etiquette.
• Strong analytical and comprehension skills. Able to analyze email communications quickly & efficiently.
• Must have the ability to analyze data and provide relevant and innovative insights, including prediction of trends.
• Demonstrates honesty and integrity at all times.
• With a positive outlook and enthusiasm for the job
• Knowledge of Salesforce and experience with Power BI preferred