Reports Analyst

at  Stefanini Inc

WHO WE ARE

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

• Develops Operations reports and provides analysis of delivery and quality performance.
• Performs analysis by creating reports, charts, and graphs of findings in support of business operations.
• Monitor, analyze and report the production and quality variances from standard.
• Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis.
• Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
• Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
• Coordinates with other departments as needed.
• Requests assistance and guidance from the Operations Management when necessary.
• Carries out other related functions that may be assigned from time to time.
• Abides by the company policies and rules and act in a professional manner.
• Act as interface between the client and Stefanini.
• Recommend and implement changes to operational processes and practices.
• Ability to lead and manage projects.