Représentant(e) ventes internes bilingue/Bilingual Inside Sales Representative

at  Compugen Inc

QUALIFICATIONS:

• Une excellente communication en français et en anglais parlé et écrit est obligatoire.
• Les candidats ne doivent pas être situés à l’extérieur du Canada
• Vous devez être une personne énergique, professionnelle, dévouée et positive qui se sent habilitée à prendre en charge les clients et à prendre toutes les mesures nécessaires pour résoudre les problèmes liés au compte
• Expérience dans l’industrie informatique et solide connaissance technique des produits est un atout
• Une philosophie selon laquelle l’expérience client est avant tout significative et une capacité à résoudre les besoins des clients de manière créative et efficace est le facteur clé de succès de ce rôle
• Une expérience antérieure en communication, développement, à la maintenance et au service de grands comptes est un atout
• Connaissance des procédures de marketing, de la technologie des produits informatiques (matériel, logiciels et réseaux) et des cycles de vente
• Souci du détail et excellentes compétences en communication
• Une expérience de travail pour un revendeur à valeur ajoutée ou une expérience chez un distributeur serait bénéfique
• Études postsecondaires ou 2 ans et plus d’expérience professionnelle

QUALIFICATIONS:

• Excellent communication in spoken and written French and English is mandatory.
• Applicants must be located in Canada.
• You should be energetic, professional, dedicated, and positive individuals who feel empowered to take ownership of their customers and take whatever action is necessary to resolve account related problems
• Experience in the IT industry and strong technical product knowledge is an asset
• A philosophy that customer service is meaningful above all and an ability to resolve customer needs in creative and effective manners is the key success factor of this role
• Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
• Knowledge of marketing procedures, computer product technology (hardware, software and networks) and sales cycles
• Attention to detail and excellent communication skills
• Experience working in a value-added reseller or distribution channel experience would be beneficial
• Post-Secondary education or 2+ years work related experience

• Function in a Customer Service Representative capacity providing ongoing support and administrative assistance to the Sales Account Representative and Compugen customers
• Direct contact with the customer and ensure they have a high level of confidence in our ability to satisfy their requirements and expectations
• If required, attend face-to-face customer calls to gain trust and confidence in Compugen and specifically the sales team
• Supply quotes to customers in a timely and effective manner
• Check purchase orders for accuracy against the quote and/or standards before sending to the Inside Sales Support Representative
• Provide technical assistance to customers, answer technical queries, and perform research when needed to rectify issues and/or concerns
• Ensure that orders are expertly expedited through the system and process
• Liaise with Administrative, Technical, and Operation departments in order to provide expedited order flow and successful resolution of customer demands
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Manage evaluation of products and solution offerings
• Successfully promote and champion Compugen as a full service business IT systems integrator
• Maintain and develop a high level of knowledge of new technology and Compugen’s product and solution offerings
• Prepare product transitioning and product roll-out for assigned accounts