Representante de Atención al Cliente Bilingüe
at Foundever
Colombia, Huila, Colombia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Sep, 2024 | Not Specified | 11 Jun, 2024 | N/A | Diplomacy,Computer Skills,Customer Service Skills,Customer Service,Communication Skills,English | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together.
JOB SUMMARY
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
- At least 18 years old
- High School Diploma
- Experience in customer service or call center is desirable
- Colombian Citizenship or work permit
- Full time availability
- Intermediate to Advance English Skills
- Strong Computer Skills
Skill Required
Communication Skills:
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly.
- Ability to read disclosures and financial terminology
- Communicates effectively in a positive and diplomatic manner.
Customer Service Skills:
- Excellent Customer Service Skills (no CS is required).
- Ability to empathize with the customer.
- Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.
Problem-Solving Skills:
- Ability to analyze issues and find appropriate solutions for customers’ inquiries.
- Ability to approach problems logically with diplomacy and professionalism.
- Ability to quickly resolve problems with accuracy.
- Ability to be proactive and self-sufficient
- Ability to probe effectively by asking open-ended questions
Technical Skills:
- Basic PC knowledge.
- Ability to multitask.
- Skilled in accurate data entry.
Responsibilities:
- Answer Incoming Calls to customer service Lines.
- Provide a high level of professional and competent service assistance.
- Successfully complete and approve training and quality requirements.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Colombia, Huila, Colombia
