Representative, Patient Service Rep I

at  Regional One Health

A BRIEF OVERVIEW

Provides support by performing various clerical duties, data entry, scheduling tests and discharge functions within unit operations to affect a smooth, efficient and customer responsive patient flow of services.

What you will do

• Interacts with all visitors, coworkers and other departments in a customer friendly manner. * Acknowledges individuals that enter the work area. * Identifies ways to assist the individual. * Provides assistance to individuals who may need directions. * Assists individuals in finding resources in the patient care area.
• Handles all telephone calls in a customer friendly manner. * Answers calls promptly using the standard department greeting, (department area, name, title). * Provides assistance and answer inquiries. * Takes complete and accurate messages and ensures the message is delivered to the appropriate person. * Transfer calls to the appropriate area.
• Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols. * Places calls to schedule treatments and procedures as ordered. * Schedules tests, therapies, operative/surgical procedures or specialty consultations to facilitate a coordinated flow of patients’ medical evaluation process. * Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department.
• Maintains identified patient record while the patient is admitted to the patient care area. * Identifies forms that belong in the patient chart. * Assembles and/or disassembles patient charts/medical records as required. * Maintains the proper order and quantity of forms in the patient chart. * Fills out and submits correct patient forms to the appropriate ancillary department. * Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel * Retrieves and attaches lab test results and other documentation to medical record. * Reviews physician’s update of electronic medical record and transcribes necessary data as required.
• Performs all tasks associated with maintaining patient census. * Alerts appropriate staff of patient arrivals. * Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit. * Enters current and corrects activity in the census book (in applicable units). * Prints census report as needed. * Enters transfers and discharges in computer accurately and in a timely manner.
• Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system. * Enters and updates patient information accurately and in a timely manner. * Transfers and/or discharges patients correctly. * Selects patients correctly. * Enters orders/charges correctly. * Cancels orders and credits charges correctly. * Displays results successfully. * Displays Pharmacy Medication Profile successfully.
• Communicates effectively to provide information/assistance. Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.
• Establishes and maintains floor inventory of identified forms and supplies. * Identifies forms and supply items needed in the patient care area. * Sets up an inventory list of supplies needed. * Verifies the amount of supplies available for use. * Prepares requisitions for replacement supplies. * Verifies supplies received are the supplies ordered. * Restocks the supply areas when received.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
• Transports mail, records, reports and files.
• Maintains a clean, orderly, safe environment in direct and indirect patient care areas. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
• Provides coverage for relief and absences as required.
• In addition, Patient Service Clerks assigned to the Nursery will perform the following functions: Responsible for managing the hospital’s birth certificate process. * Obtains accurate parent/child information and files the information with the State of Tennessee within 30 days of birth. * Provides parent(s) with a Mother’s copy of the birth certificate prior to discharge. * Adheres to the birth certificate protocols set forth by the State of Tennessee.

Qualifications

• High School Diploma or equivalent with related course work Required and
• Completion of a clerical or general office program Preferred
• Minimum 1 year experience clerical, customer service, or related experience such as medical office, secretarial, general clerical or customer/guest services. Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
Location: Regional One Health · Medicine Stepdown
Schedule: Full-time, Day shift, 7:00am to 7:00p

• Interacts with all visitors, coworkers and other departments in a customer friendly manner. * Acknowledges individuals that enter the work area. * Identifies ways to assist the individual. * Provides assistance to individuals who may need directions. * Assists individuals in finding resources in the patient care area.
• Handles all telephone calls in a customer friendly manner. * Answers calls promptly using the standard department greeting, (department area, name, title). * Provides assistance and answer inquiries. * Takes complete and accurate messages and ensures the message is delivered to the appropriate person. * Transfer calls to the appropriate area.
• Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols. * Places calls to schedule treatments and procedures as ordered. * Schedules tests, therapies, operative/surgical procedures or specialty consultations to facilitate a coordinated flow of patients’ medical evaluation process. * Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department.
• Maintains identified patient record while the patient is admitted to the patient care area. * Identifies forms that belong in the patient chart. * Assembles and/or disassembles patient charts/medical records as required. * Maintains the proper order and quantity of forms in the patient chart. * Fills out and submits correct patient forms to the appropriate ancillary department. * Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel * Retrieves and attaches lab test results and other documentation to medical record. * Reviews physician’s update of electronic medical record and transcribes necessary data as required.
• Performs all tasks associated with maintaining patient census. * Alerts appropriate staff of patient arrivals. * Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit. * Enters current and corrects activity in the census book (in applicable units). * Prints census report as needed. * Enters transfers and discharges in computer accurately and in a timely manner.
• Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system. * Enters and updates patient information accurately and in a timely manner. * Transfers and/or discharges patients correctly. * Selects patients correctly. * Enters orders/charges correctly. * Cancels orders and credits charges correctly. * Displays results successfully. * Displays Pharmacy Medication Profile successfully.
• Communicates effectively to provide information/assistance. Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.
• Establishes and maintains floor inventory of identified forms and supplies. * Identifies forms and supply items needed in the patient care area. * Sets up an inventory list of supplies needed. * Verifies the amount of supplies available for use. * Prepares requisitions for replacement supplies. * Verifies supplies received are the supplies ordered. * Restocks the supply areas when received.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
• Transports mail, records, reports and files.
• Maintains a clean, orderly, safe environment in direct and indirect patient care areas. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
• Provides coverage for relief and absences as required.
• In addition, Patient Service Clerks assigned to the Nursery will perform the following functions: Responsible for managing the hospital’s birth certificate process. * Obtains accurate parent/child information and files the information with the State of Tennessee within 30 days of birth. * Provides parent(s) with a Mother’s copy of the birth certificate prior to discharge. * Adheres to the birth certificate protocols set forth by the State of Tennessee