Resale Associate

at  FirstService Residential

Summary: To assist the management team with efficient processing of resale packages, mortgage questionnaires and account verifications for our clients

SKILL REQUIREMENTS:

• High School Degree or equivalent
• Minimum of 2 years of administrative or equivalent business experience
• Possess and demonstrate strong customer service skills and interpersonal skills, including communicating effectively in written and oral format
• Strong organizational skills
• Demonstrate knowledge of computer systems including Microsoft Office Work, Excel and 10-key
• Strong written and verbal communication skills
• Excellent word processing, mathematics and computer skills required
• Proven ability to be successful in a team environment and the ability to collaborate and share ideas and tasks

PHYSICAL REQUIREMENTS:

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• Able to see well enough to read faint or partially obscured writing or painting, with corrective lenses if needed
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 l This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills and critical thinking.
• Must be able to work in small and confined spaces for extended periods of time
• Must have finger dexterity for typing/using a keyboard

ENVIRONMENTAL REQUIREMENTS:

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delay
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances
• For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Process resale and questionnaire orders daily
• Answering resale phone calls/e-mails
• Update documents and information related to the Resale and Questionnaire processing in our data-base.
• Monitor the resale database to ensure accuracy
• Ensure that resale rules/policies are followed
• Assist clients in troubleshooting resale order requests
• Assist other team members as needed
• Other duties as assigned