Resale Coordinator

at  FirstService Residential

JOB OVERVIEW:

Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates as it relates to Accounts Receivable, within the limits of standard or accepted practice. Process updates, charges and payments for ownership changes.

SKILLS & QUALIFICATIONS:

• Associate degree in Accounting/Business or related field from an accredited college or university or three to five years of related experience; or equivalent combination of education and industry experience. Bachelor’s Degree in Accounting/Business preferred
• Strong organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision-making abilities.
• Strong verbal and written communication skills.
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet.
• Strong presentation skills.
• Ability to work with sensitive or confidential information.

WHAT WE OFFER:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

• Review, manage and monitor workflow queues within the approved systems relating to Estoppels/ Mortgage PUD certificates.
• Work with the property teams on PUD questions that have not been updated or completed in order to complete accurate questionnaires.
• Process all manual Mortgage PUD orders and ensure the accuracy of lender forms.
• Process ownership and address changes as notifications of closings are received. Submit new resident mailings/coupons when notification of closings is received.
• Process charges and post payments related to closings per the closing documentation and association requirements. Prepare check requests when funds need to be moved.
• Meet department SLAs and deliver products within the time frame specified within each order. Ensure accuracy of the product delivered through review and communication to both the field and client.
• Research and respond to customer inquiries in a professional and timely manner.
• Maintain and process records relating to property turnovers and set-up the system platform.
• Assist in the sorting and distribution of department mail using approved guidelines. Maintain FirstService Residential documents and forms relating to the Resale Package.
• Communicate inefficiencies, issues, or improvements necessary to management. Assist with any necessary training as requested.