Research Administrator

at  University Hospitals Sussex NHS Foundation Trust 279

Communication To act as a point of contact for sponsors and others involved in clinical trial management. To answer telephone enquiries from the general public and other health professionals in an efficient manner, to take messages and refer callers to the appropriate person within the unit. To ensure that all patients are aware of their patient number, procedures relating to their care and the Trusts confidentiality policy. To recognise that patients attending the service may experience anxiety and/or embarrassment and to ensure that such situations are handled calmly and tactfully and empathically.
Service Delivery and Improvement To assist with the preparation of documents for clinical trials and other clerical duties to ensure the smooth running of the unit. Be responsible for the on-going administrative support for research projects including the maintenance of study site files. To receive and take appropriate action on incoming telephone calls from patients, staff and external organisations (e.g., study sponsors). To ensure that during the Clinical Research Associate (Sponsor representative) monitoring visits, all documentation is ready and if necessary, spend time during the visits to ensure the resolution of any queries To be responsible for preparing meeting minutes, if requested.
To have the overall responsibility of co-coordinating patient bookings for some research studies. Prepare patient notes, ensuring that there are adequate printed labels and continuation sheets. To ensure that the patients medical records are checked, updated and in good order, prior to and following the patients attendance. Real-time data entry of study information on to the Local Portfolio Management System.
To register patients on the UHSussex NHS Trust systems where necessary and create a set of case notes. To pull and return notes to filing, including the pulling of notes for recall and audit purposes. To enter basic patient and clinical information onto the computer. To co-ordinate all team room bookings.
To book refreshments for meetings / training events where requested. Typing, photocopying, posting of documents and the ordering of supplies for research staff. To open post, distribute and/or deal with queries arising. Ensure studies are closed down in a timely manner and that documents are prepared and sent for archiving as appropriate.
People Management and Development To undertake any duties commensurate with the grade as delegated by the Deputy Head of Research, Research Governance Manager, Research Facilitators and Lead Research Nurses. To assess when additional assistance is required and report to Senior Management. To receive and take appropriate action on incoming telephone calls from patients, staff and external organisations (e.g., study sponsors). To provide information and advice to patients regarding appointments; refer to appropriate research nurse, forward messages in a timely manner.
Greeting of patients and other visitors in a polite and friendly manner

Please refer the Job description for details