Research Analyst Consultant

at  Wonderflow

WHY WONDERFLOW

At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. We offer descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work as one – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with some of the most recognized global brands, including Philips, DHL, Pirelli, and more. The world’s most renowned research firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best
We’ve done a lot, but we see it as a beginning. We are determined to become the #1 end-to-end solution for Customer Feedback Management. That’s “why” you should join.

WHO WE ARE LOOKING FOR

• Primary and secondary research skills including experience working with syndicated data and consumer research.
• Strong numeracy skills, with an ability to interpret, analyse and present statistics in an interesting way.
• Ability to pull various types of data sets into a story, creating compelling narratives and providing clear actions and recommendations.
• You are always drawn to knowing the “why” behind things and great at digging into the data to find the answers.
• Flexibility and ability to manage multiple projects and vary timelines to adjust to clients’ deadlines.
• You are able to work independently to develop reports and presentations and meet deadlines.
• Strong communication skills, both oral and written, to present research findings to clients.
• Excellent command of both written and spoken English is required.
• A degree in marketing, economics, market research, statistics or related fields.3+ years experience in relevant positions (both agency and/or client based).

ABOUT THIS ROLE

Are you curious by nature? Do you love data and insights? Would you like to spend your days making sense of trends, understanding consumers behavior and deepening your knowledge of industries and markets? If so, Wonderflow’s Business Intelligence team is recruiting for an exciting role as Research Analyst.
In this position, you will work in close collaboration with the Customer Success, Sales and Marketing teams. You will be able to influence the future of our company delivering insights that can help our customers grow and that can help our company grow: You will become the point of reference for our customers and our teams to uncover growth opportunities.
You will be also supporting the commercial team in their efforts to engage future clients, close new businesses, and grow existing collaborations by producing the most digestible and most actionable insights, packaged into readable, visually engaging, and understandable research.

YOUR RESPONSIBILITIES

• Translate data into actionable insights and forward-looking analyses, syndicated reports and customized client presentations.
• Produce competitive intelligence and market research reports that deliver insights and actionable recommendations to our clients in an engaging and visually interesting format.
• Manipulate large datasets to identify key themes or trends.
• Prepare digestible, differentiated, and incisive research that helps our commercial team strike the best deals with prospective clients and grow existing partnerships.
• Write insightful content about different industries, identifying issues and trends that can impact company strategy, brand development, innovation and consumer behavior.
  Write and edit strategic reports to support our marketing team with the development of content such as articles and blog posts.