Research and Innovation Systems Assistant

at  London School of Economics and Political Science

SALARY FROM £29,935 TO £33,104 PA INCLUSIVE WITH POTENTIAL TO PROGRESS TO £35,441 PA INCLUSIVE OF LONDON ALLOWANCE. THIS IS A FIXED-TERM POST UNTIL 31 JULY 2027.

LSE is a leading social science institution, producing research with some of the greatest global impact. Our researchers are world-leading thinkers on critical issues. LSE 2030 will deliver a new strategic direction that will preserve and build on LSE’s status as a world leading social science university that educates brilliant minds and creates knowledge that can transform global societies for a global impact. LSE Research and Innovation (R&I) supports the delivery of LSE 2030 through Priority 2: Research for the World, which touches on every facet of research at LSE.
The Research and Innovation Systems Assistant sits within the Systems and Operations Team and works closely with the Research Governance and Culture Team, who have overall responsibility for the research ethics submission process, and members of the ARD Systems Team (ARDS) who oversee all Salesforce applications. They maintain a comprehensive understanding of the Research Ethics Submission System (RESS) and use both that and their knowledge of Salesforce to respond to service calls in the R&I systems service desk, provide user training, write and maintain systems documentation, and create list views, dashboards and reports. They also maintain the issues log and product backlog and work closely with ARDS to scope, schedule, test and deliver enhancements for the RESS annual enhancement and maintenance windows. They provide first-line support across all R&I systems including managing user access, delivering training, maintaining source tables and producing basic reports. They understand and are committed to delivering quality customer care and service, with the willingness and ability to follow administrative procedures to a high standard.
LSE is a campus-based university and staff are expected to attend the London campus in fulfilling their role. Most staff operate a blend of on-campus and remote working.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
To apply for this post, please go to www.jobs.lse.ac.uk. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email a.burgess@lse.ac.uk.
The closing date for receipt of applications is Friday 24 May 2024 (23.59 UK time). Regrettably, we are unable to accept any late applications.

Please refer the Job description for details