Research & Insight Associate Director

at  Switchee

Base pay: £60k-70k
Principal level as per our Career Development Framework.
Bonus: 10% depending on company performance
EMI Share Options: £10,000
We’ve calculated this compensation in line with our Benchmarking Philosophy.
Opportunity for an Associate Director of Research & Insights to join a high-growth technology start-up focused on eliminating fuel poverty and improving living standards in social housing through data insights.
Role: Associate Director of Research & Insights
Reporting to: Head of Customer Success
Location: This is a remote-first role with compulsory attendance of Quarterly Company Offsite days.

SKILLS AND EXPERIENCE:

We passionately believe extraordinary people can come from a wide range of places – but we wouldn’t be surprised if the person who gets this role has:

• Experience in the Social Housing Industry (Housing Associations and Local Authorities).
• B2B research experience
• Experience in the housing sector / social research.
• Excellent analytical and critical thinking skills
• Experience with statistical methods such as segmentation, conjoint, key drivers’ analysis – Experience with SPSS, R, or similar software.
• Experience running big complex B2B quant projects.
• Experience moderating interviews/workshops – Experience with a range of qualitative techniques (IDIs, focus groups)
• Strong understanding of the context, influencers and drivers of the social housing sector (both current and future), as well as keeping abreast of political, legislative and regulatory changes/challenges.
• Ability to engage with customers at a C-Suite level.
• Ability to produce high quality, impactful visualisations in a presentation style and able to adapt this based on the audience.
• Genuine curiosity for uncovering new insights and trends within Switchee data that can result in demonstrating how Switchee data can solve sector challenges.

APPLICATION PROCESS:

1. Phone Screen - with Keziah (Talent Coordinator)
2. Technical Interview - with Kate (Head of Customer Success) & member of the Data or Commercial team
3. Task & Role play - with Kate and other members of the commercial team
4. Culture Fit interview - with Olya (Head of People) & another SLT member
   To prepare for the interview stages, review all the available information about Switchee online, and our careers website and most importantly, prepare real-life examples of having dealt with the responsibilities listed in the job description.
   Our average time to hire is 24 days, this is from the moment we receive your CV to the offer letter sent.

YOUR RESPONSIBILITIES

This is a seminal role for Switchee and is a critical part of our growth strategy.
As the Research and Insight Associate Director, within the Customer Success department, you will be responsible for bringing the data & insight story to life for our customers, helping cement Switchee’s value, and ensuring Switchee remains a ‘must-have’.
You will provide inspiration to the Customer Success Managers, as the bridge between the analysts and customers, to tell the right stories at senior and strategic level, whilst coordinating with the commercial owner to support the commercial objectives for each assigned customer.
Switchee has had great success in working with individual Housing Provider departments to invest in and deploy the Switchee solution. However, we have found that the key to Enterprise scale customer relationships is working with, and challenging, the Executive and Senior leadership teams of housing providers from the outset, with genuine insight that helps them understand the challenges they face in delivery of their strategic outcomes.
You will need to possess the gravitas to engage with Academics, C-level and deliver thought leadership as a peer at sector events. You are curious and will understand influences and drivers of the sector (both current and future). You will be research driven with the ability to pick out the insight and trends from Switchee data within the context of the sector influences at large.
At Switchee your growth and development will be the focal point for your quarterly performance and progression conversations with your manager. We will encourage you to reflect on our Career Development Framework to enable you to grow in line with your scope of role and responsibilities. Our CDF is divided into levels where a selection of expected behaviours describes your ability to move up on the career ladder for your role. We have had 20% promotions in the last 12 months, and our manager: employee ratio is 1:3.

THE ROLE:

• Work within an assigned set of existing customers to explore their research and insight needs using Switchee data to realise these.
• Assist and help define the customer Strategic Account Plan with the customer commercial lead.
• Lead small and mid-sized bespoke research and insights projects. Run large-scale projects with support from SLT.
• Create impactful stories based on both Switchee and external data delivered in high quality presentations for customers, the wider housing sector and government.
• Coach and mentor the Data team and Customer Success Managers on research best practices.
• End-to-end project management – ensure projects meet key milestones, on budget and client is delighted with quality deliverables.
• Lead in brainstorm and execution, both at the beginning of the project for questionnaire/discussion guide design; and on the back end with analysis, story-boarding, and reporting
• In partnership with the commercial lead for the customer; draft, develop and present proposals to customers and wider audiences.
• Co-ordinate with academics / external studies that relate to the key topics impacting our customers where Switchee can have a positive impact.

We passionately believe extraordinary people can come from a wide range of places – but we wouldn’t be surprised if the person who gets this role has:

• Experience in the Social Housing Industry (Housing Associations and Local Authorities).
• B2B research experience
• Experience in the housing sector / social research.
• Excellent analytical and critical thinking skills
• Experience with statistical methods such as segmentation, conjoint, key drivers’ analysis – Experience with SPSS, R, or similar software.
• Experience running big complex B2B quant projects.
• Experience moderating interviews/workshops – Experience with a range of qualitative techniques (IDIs, focus groups)
• Strong understanding of the context, influencers and drivers of the social housing sector (both current and future), as well as keeping abreast of political, legislative and regulatory changes/challenges.
• Ability to engage with customers at a C-Suite level.
• Ability to produce high quality, impactful visualisations in a presentation style and able to adapt this based on the audience.
• Genuine curiosity for uncovering new insights and trends within Switchee data that can result in demonstrating how Switchee data can solve sector challenges