Research Operations Specialist

at  Intapp

Location: Charlotte, NC office; OR Remote, U.S. Mainland working GMT to Pacific time zone hours, OR UK working GMT to Pacific time zone
At Intapp, we craft and deliver purpose-built AI powered, industry specific solutions to help our customers make better decisions, operate more efficiently and compliantly. As we continue to expand our offerings and client base, we are seeking a highly motivated and detail-oriented Research Operations Specialist to join our growing and dynamic team. In this role, you will be responsible for enabling and accelerating Intapp’s research efforts through operational excellence.
What you will do:
As a Research Operations Specialist at Intapp, you will play a pivotal role in optimizing our research processes and ensuring the accuracy and efficiency of our data-driven initiatives. Working closely with cross-functional teams, you will leverage your analytical skills and operational expertise to drive continuous improvement and deliver actionable insights that support strategic decision-making.

In this role of a Research Operations Specialist, you can expect to:

• Develop and implement processes, tools, and best practices to streamline research workflows and increase efficiency
• Manage research infrastructure, including computing resources, data pipelines, and collaboration tools
• Ensure research data is properly organized, documented, and accessible to authorized personnel
• Coordinate research projects, track milestones, and facilitate communication across cross-functional teams
• Identify opportunities for automation and develop scripts/tools to optimize repetitive tasks
• Develop and deliver training programs to educate designers, PMs, and others on research methodologies, operational tools, processes, research tools, and resources, fostering a culture of continuous learning and skill development.
• Contribute to fostering a culture of operational excellence within the research organization
• Define key performance indicators (KPIs) for research operations and establish monitoring mechanisms to track progress, identify trends, and measure the impact of process improvements, and identify areas for continuous improvement

What you will need:

Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this Research Operations Specialist role, you will ideally have:

• Bachelor’s degree or equivalent experience
• 3+ years of experience in research operations, data operations, project management, UX research, or a related field
• Proficiency in research methodologies, data analysis techniques, and information management systems; experience with CRM platforms and research tools is a plus.
• Strong project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to successful completion
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization
• Strong writing and documentation skills, especially for a variety of professional clients and across organization audiences, including the ability to summarize finding, analysis, and recommendations
• Detail-oriented mindset with a commitment to data accuracy and quality assurance; experience with data governance frameworks and compliance standards (e.g., GDPR, CCPA) is a plus
• Strong problem-solving and analytical skills with the ability to break down complex problems
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications

• Experience in the legal, financial, and/or professional services industries
• B2B experience, especially interacting with professional clients
• Knowledge of machine learning and artificial intelligence concepts
• Familiarity with UX research tools, including panel management, recruiting, and conducting research
• Project management experience or certification (e.g., PMP, Scrum)

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus:

o Generous Paid Time Off
o Tuition reimbursement plan
o Family Formation benefit offered by Carrot
o Wellness programs and benefits provided by Modern Health
o Paid volunteer time off and donation matching for the causes you care about

o Home office stipend

• Opportunities for personal growth and professional development supported by a community of talented professionals
• An open, collaborative environment where your background and contributions are valued
• Experience at a growing public company where you can make an impact and achieve your goals #LI-JS2

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at
https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers

In this role of a Research Operations Specialist, you can expect to:

• Develop and implement processes, tools, and best practices to streamline research workflows and increase efficiency
• Manage research infrastructure, including computing resources, data pipelines, and collaboration tools
• Ensure research data is properly organized, documented, and accessible to authorized personnel
• Coordinate research projects, track milestones, and facilitate communication across cross-functional teams
• Identify opportunities for automation and develop scripts/tools to optimize repetitive tasks
• Develop and deliver training programs to educate designers, PMs, and others on research methodologies, operational tools, processes, research tools, and resources, fostering a culture of continuous learning and skill development.
• Contribute to fostering a culture of operational excellence within the research organization
• Define key performance indicators (KPIs) for research operations and establish monitoring mechanisms to track progress, identify trends, and measure the impact of process improvements, and identify areas for continuous improvemen

Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this Research Operations Specialist role, you will ideally have:

• Bachelor’s degree or equivalent experience
• 3+ years of experience in research operations, data operations, project management, UX research, or a related field
• Proficiency in research methodologies, data analysis techniques, and information management systems; experience with CRM platforms and research tools is a plus.
• Strong project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to successful completion
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organization
• Strong writing and documentation skills, especially for a variety of professional clients and across organization audiences, including the ability to summarize finding, analysis, and recommendations
• Detail-oriented mindset with a commitment to data accuracy and quality assurance; experience with data governance frameworks and compliance standards (e.g., GDPR, CCPA) is a plus
• Strong problem-solving and analytical skills with the ability to break down complex problems
• Ability to work independently and as part of a team in a fast-paced environmen

Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus