Researcher - User experience

at  Intact

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.
Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Ready to make your mark?

RESPONSIBILITIES

• Participate in the development of innovative strategies to achieve corporate objectives by providing information on our customers’ needs through optimal research methods.
• Synthesize data from multiple sources and translate research results into actionable information. May provide organizational and administrative support to the Design Research team.
• May participate in the planning, organization and coordination of events.
• Promote design-inspired initiatives to reinforce and create a customer-centric dynamic throughout the organization.
• Participate in the development of compelling stories and visuals to communicate ideas, engage stakeholders and inspire teams.
• Help organize qualitative user research and ethnographic studies: interviews, usability tests, diary studies, A/B testing, focus group moderation, situational observation, interviews, workshops and various forms of prototype evaluation, etc.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as uniqu