Reservation and Ticketing Agent

at  First Call Contract Services Ltd

Are you looking for a new permanent career in the UK’s busiest airport?

First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:

• Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions.

JOB REQUIREMENTS:

• Previous Reservations and Ticketing Experience
• In-depth working knowledge of GDS and DCS system AMADEUS, ALTEA.
• Excellent Customer Service skills
• Excellent Written and Verbal Communication skills.
• Team Player
• Calm and Patient Demeanour, with ability to deal with irate passengers effectively.
• Ability to work under pressure.
• ‘Happy to Help’ attitude.
  You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support.
  Salary: £30’270 + dependent on experience
  Shifts: Must be flexible to work any 4/5 days of the week in line with flight schedules
  This is an excellent opportunity to join London Heathrow as a Reservation and Ticketing Agent
  If you are interested, and have the relevant experience, please apply below to be contacted by a member of the team. You can also text 07740 739070 with your full name + LHR TICKET’ – and a member of the team will come back to you.

JOB DUTIES:

• Handle and Fulfil Reservation and Ticket requests. This will include booking, payment collections and issuing tickets.
• Processing of additional services including last minute upgrades, excess baggage. payments, seat selections and so on. Ensuring GDPR and Cash Handling Practices.
• Assisting with rebooking passengers effected by flight issues.
• Manage admin tasks with partner airlines such as daily sales
• Provide guidance and advice to passengers effected by flight issues.

First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:

• Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions