Reservation Sales Agent, Buffalo Reservation Center, Remote

at  Delaware North

THE OPPORTUNITY

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team located in Amherst, New York. As a Reservation Sales Agent, you will handle inbound calls from customers who wish to make reservations at hotels and resorts around the country. A qualified candidate will meet our companies’ vision by delighting guests to create world-class experiences.
This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, NY.

QUALIFICATIONS

• Strong phone and verbal communication skills
• Excellent listener
• Adaptable to different personality types
• Customer-focused with a love for helping others
• Maintain a positive, and professional attitude toward customers at all times
• Ability to multi-task
• Comfortable using computers with strong typing skills
• Able to utilize call center software and tools appropriately
• Adhere to all company policies and procedures
• Must be able to sit for long periods
• Experience working in customer service or the hospitality industry is preferred

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time

WHO WE ARE

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer

• Answer inbound customer calls and provide good customer service
• Identify customers’ needs and wants
• Use all available resources to answer customer questions
• Create reservations for customers and recognize opportunities to offer packages and additional services
• Communicate with hotel/resort front desk staff
• Collaborate with managers to assist customers and reach sales goals