Reservations Agent

at  Anantara

Company Description
Anantara. The word in Sanskrit means “the flow of water without borders” and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.
Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.
Job Description

To serve the needs of the business, our guests and our colleagues by supporting the successful delivery of all requests received on behalf of the hotel.

• Assist in the effective operation of the Reservations department, to meet the business goals set out for the Department.
• Assist in managing incoming reservation request in order to avoid a back log of reservations.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Quality check reservations made the previous day
• Maintain a motivational working environment within the department, and with other colleagues.
• Follow all reasonable work-related request made by your Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service.

QUALIFICATIONS

• At least 2 years’ experience in Hospitality and Reservations
• Fluent in English, and fair in one other language is an advantage
• Familiar with the hotel operations available systems (Opera) and all distribution channels.
• Understanding of the dynamics of regional & local market, local competitors and events of the destination an advantage
  Additional Information
  Enjoy the #PassionPoweredGrowth with u

Please refer the Job description for details