Reservations Agent

at  Stamford Hotels Resorts

ABOUT US:

Perfectly located on the banks of the river and a stone’s throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

SKILLS AND EXPERIENCE:

Experience using Opera property management system is an advantage
A passion for delivering exceptional guest experiences
Excellent communication skills with guests, management and team members
Have an eye for detail
Be extremely team orientated

ABOUT THE ROLE:

We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators, ensuring 5 star customer service is provided to all our guests.
As we are a prestigious property, and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

DUTIES AND RESPONSIBILITIES:

Ensure all reservations are entered correctly into Opera PMS.
Up sell hotel Accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
Maintain punctuality, efficiency and courteousness at all times.
Extend a personal service to guest requirements and following through to completion.
Be aware of VIP guest movements, hotel events, local attractions and activities.
Assist and liaise with Front Office when required.
Must be able to work various shifts including mornings, evenings, weekends and public holiday.