Reservations Agent

at  The Gleneagle Hotel

The Gleneagle Group has fantastic vacancy for a Reservations Agent for our Central Reservations Department.
You will be the first point of contact for guest’s, answering queries about bookings for the Gleneagle Hotel, Gleneagle River
Apartments and The Maritime Hotel processing tickets for Gleneagle INEC Arena and other venues.
You will work as part of a small and friendly team taking reservation calls, 5 days per week over 7days, including weekends. Working hours start no earlier than 9am and finish no later than 8pm with weekends off rotated among the team.

QUALIFICATIONS/ SKILLS

• Experience in a guest facing role in hospitality and/ or in business administration
• Previous work experience in the front office role or reception (preferable but not essential)
• Ability to use software packages, email and word applications
• Superb communication skills, attention to detail and a strong focus on customer service
• Task-driven individual and ability to multitask
• Ability to work well as part of a team
• Deal with reservations calls in a clear, effective and confident manner while relaying reservation details in a friendly manner

Our offer to you:

• Uniform provided
• Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop
• Equal opportunity for training and career development with the Gleneagle Group
• Paid internal and external training days
• Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt
• Complimentary bus to and from town centre
• Free onsite car parking
• Free meals, tea & coffee on duty
• Discounted leisure club membership for family members
• Special rates for family and friends in our hotels and self-catering properties
• Discounted dining rates for family for special occasions
• Paid online training prior to starting
• Employee referral bonus
• Employee of the Month
• Annual Employee Gala Awards Event
• Annual staff party and children’s party
• Staff discount on gifts in our hotel shop
• 2-night stay for two people in a hotel of your choice after 12 months service
• Discounted tickets for specific INEC or hotel entertainment events
• Access to trained mental health first aiders
• Access to the Quiet Room

Please refer the Job description for details