Reservations and Business Development Assistant (12 month contract)

at  Irish Distillers

About Irish Distillers
We are Ireland’s leading supplier of spirits and wines and makers of some of the world’s most well-known and successful Irish whiskeys. Led by Jameson, our brands have led the global renaissance of Irish whiskey. In 2022, we proudly became a top 10 global spirit brand and a top 3 best-selling world whiskey brand, distributing over 10 million cases across the globe. At the core of everything we do is a passion for our craft, a commitment to sustainability and an ambition to create drinks that can be enjoyed the world over.
About Jameson Distillery Bow Street
Our Visitor Experience at our Jameson Distillery Bow St. is the most celebrated address in Irish whiskey since 1780 and a centre piece of Smithfield. At our Visitor Experience in the heart of Dublin 7, the story of Jameson comes to life through our World’s Leading Distillery Tour, cocktail-making classes, premium whiskey tastings and blending classes. Each year we welcome thousands of visitors from all across the globe through our doors, where we connect our guests to our world class whiskey production process and deep-rooted history.
The Jameson Distillery Bow St. is the most-visited whiskey experience in the western world, and we are proud to have received the award as the “World’s Leading Distillery Tour” for five consecutive years.
About the job
The role of Reservations and Business Development Assistant provides a crucial customer service touch point for the Jameson Distillery Bow Street. The ideal candidate will have a genuine desire to deliver a world-class experience for all of our customers and is a strong team player with a positive can-do attitude, as well as being performance-driven to maximise revenue potential per booking.
This is initially a 12-month contract.

You will be responsible for:

• Handling incoming booking inquiries via phone or email including leisure groups/ad hoc/tour series and corporate.
• Handling internal Pernod Ricard and Irish Distillers requests for tours and experiences.
• Managing internal meeting room requirements.
• Processing bookings and payments in a timely fashion.
• Resolving booking-related issues, cancellations and changes in a professional and timely manner.
• Collaborating and liaising closely with other departments across the business to ensure seamless operation and customer service.
• Maintaining accurate and up to date information on the reservation system.
• Focussing on delivering world-class customer service and adhering to SOPs, company policies and procedures.
• Supporting revenue growth ambitions via maximising revenue potential per booking.
• Monitoring external events in the city and gathering industry intelligence when required.
• Supporting Business Development Manager with site inspections, industry fam trips and ambassador outreach.
• Account management - Nurturing relationships with trade partners
• Always maintaining a high level of customer service and professionalism.
• Carrying out any other reasonable requests by management.
• The role will be 9am-5pm/10am-6pm working five days out of seven, Monday – Sunday.

This really is the dream position for someone who is looking to start their career in tourism and join a team focused on delivering world-class brand experience for our guests.
To be successful in this role, you will need:

Attitude is everything, you will be passionate and have a desire for customer service or sales with minimum of 1-2 years previous experience working in customer customer-centric or sales environment within tourism, hospitality or retail.

• Having excellent command of the English language both written and oral is essential.
• Be a strong team player with a positive can-do attitude.
• Be flexible and willing to respond to different work situations.
• Commitment to delivering the highest standards of customer standards.
• Have the ability to manage your time and prioritise your daily schedule.
• Excellent computer and organisational skills.

What we offer

We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative. We want to make you feel recognised and valued for your contribution to our shared success. Some of our benefits include:

• Daily lunch allowance: You won’t go hungry!
• Profit share: An annual profit share scheme to reward your contribution to the company’s success.
• Product Allowance: An annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.
• Training: We offer full training on both our product and tours, so don’t worry if you are yet to experience the spirits industry.
• Health & Wellbeing: Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind.
• Charity Days: Up to 2 days paid leave every year to volunteer at a charity of their choice.

Life at Irish Distillers
At Irish Distillers, we live and love whiskey. Our shared spirit is guided by our values. Because special things happen when Real, Remarkable and Responsible people come together. We’re proud to be part of the Irish Distillers and Pernod Ricard family, and the magic moments we create through our brands.
Our culture is a blend of curiosity and craic, where everyone can be author of their own verse. Our enthusiasm for what we do is infectious. The spirit we share gives us purpose and makes life at Irish Distillers special. And what’s life without a little spirit?
Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.

• Handling incoming booking inquiries via phone or email including leisure groups/ad hoc/tour series and corporate.
• Handling internal Pernod Ricard and Irish Distillers requests for tours and experiences.
• Managing internal meeting room requirements.
• Processing bookings and payments in a timely fashion.
• Resolving booking-related issues, cancellations and changes in a professional and timely manner.
• Collaborating and liaising closely with other departments across the business to ensure seamless operation and customer service.
• Maintaining accurate and up to date information on the reservation system.
• Focussing on delivering world-class customer service and adhering to SOPs, company policies and procedures.
• Supporting revenue growth ambitions via maximising revenue potential per booking.
• Monitoring external events in the city and gathering industry intelligence when required.
• Supporting Business Development Manager with site inspections, industry fam trips and ambassador outreach.
• Account management - Nurturing relationships with trade partners
• Always maintaining a high level of customer service and professionalism.
• Carrying out any other reasonable requests by management.
• The role will be 9am-5pm/10am-6pm working five days out of seven, Monday – Sunday