Reservations Consultant - Sales Agent Global

at  Scenic Group

From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK, Scenic is a true success story within the travel industry. The Scenic story began in 1986, when our founder began operating coach tours throughout Australia, quickly expanding into New Zealand, Norfolk Island, and South Africa. By the end of the decade Scenic was hosting tours to Canada and Alaska, and in 2008 we launched our unique Space-Ships and began offering luxury all-inclusive river cruises throughout Europe. Emerald Cruises was formed in 2013. Scenic entered a new chapter in its journey with the launch of its first ocean-cruising vessel, Scenic Eclipse debuting in August 2019 and the Emerald Azzurra debuting in 2021. In 2023, Scenic and Emerald each added new ocean-cruising vessels to the fleet with Scenic Eclipse debuting in Spring 2023 and Emerald Sakara in August 2023.

RESERVATION CONSULTANT – SALES AGENT GLOBAL

Build a career with a global company. Supportive Leadership Team & Company Culture.
Do you have a desire to deliver exceptional travel experiences to your guests? Love talking about amazing luxury travel destinations such as Europe, Africa, South America and Antarctica to name a few? Have exceptional communication, customer service and sales skills? Able to problem-solve and work directly with guests and travel advisor partners to deliver 5-star quality service? …… Then we are looking for you!
We are currently recruiting for home-based Reservation Agent positions for our Inbound Contact Center team. This is a full-time phone-based role so you must be a great communicator with sharp listening skills.
We offer training with our experienced leaders who will give you all the tools and continued guidance that you need to be a successful Reservation Agent.

Essential Functions for this role:

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guest and travel advisors
• Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
• Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
• Follow sales techniques to close sales and maximize company revenue
• Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
• Effectively communicate and follow-up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff worldwide
• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring.

OTHER DUTIES WITHIN THIS ROLE:

This job description is not designed to cover all of the comprehensive duties and responsibilities of the Reservation Agent role. Duties and responsibilities my change at any time with limited notice.

Essential Functions for this role:

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guest and travel advisors
• Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
• Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
• Follow sales techniques to close sales and maximize company revenue
• Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
• Effectively communicate and follow-up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff worldwide
• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring