RESERVATIONS MANAGER
at Crayon
Cape Town, Western Cape, South Africa -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 17 Jul, 2024 | Not Specified | 17 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
To find out more, click Apply or head on over to Crayon to review the full spec and apply
https://crayon.jobs/jobs/south-africa/cape-town/client-success-manager/1211
Guest Experience:
- Ensure that the reservations team provides outstanding guest service during the booking process
- Address guest concerns and feedback related to reservations promptly and professionall
Responsibilities:
HOW YOU’LL ROLE
As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership management. It’s a highly guest-focused role, placing great emphasis on guest satisfaction.
WHAT YOU’LL DO
Reservation Management:
- Oversee and manage all reservation enquiries and bookings
- Ensure all bookings are recorded accurately and promptly
- Coordinate with the Revenue and Marketing teams to optimise reservations and revenue
Team Leadership and Training:
- Lead and mentor the reservations team
- Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems
Revenue Management:
- Work closely with the Revenue Manager to establish room rates based on occupancy trends
- Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times
Guest Experience:
- Ensure that the reservations team provides outstanding guest service during the booking process
- Address guest concerns and feedback related to reservations promptly and professionally
Systems and Processes:
- Manage the use and maintenance of reservations software and systems
- Continuously evaluate reservation procedures and identify opportunities for enhancement
- Implement efficient processes and workflows to streamline reservation operations, collaborating with cross-functional teams to ensure seamless implementation
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
IT
Graduate
Proficient
1
Cape Town, Western Cape, South Africa
