Reservations Manager & Revenue Analyst (Based in Los Angeles)

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

A secluded oceanfront retreat on Hawaii’s last unspoiled island. On the southeastern coast of the pristine island of Lanai, our five-star, five-diamond resort sits just a moment away from many of the most scenic spots, best reached by foot or 4-by-4, and where the Hawaii found in vintage postcards comes vibrantly to life. Spend your days lounging by our lagoon-style pools, strolling our botanical gardens, reconnecting body and spirit at Hawanawana Spa, and savouring Japanese cuisine at cliff-side NOBU LANAI. From the rugged uplands to the aquatic sanctuary of Hulopoe Bay, the opportunities for adventure – and relaxation – are endless.
Aloha! Four Seasons Resorts Lana’i is seeking an Reservations and Revenue Manager. This position will be remote based.

JOIN OUR ’OHANA

Seeking a self-motivated, driven individual who possesses effective communication skills, revenue and reservations experience, along with the ability to manage and motivate reservations and activities for two distinctive resort properties. The position is responsible for generating reservations and activities revenue by coaching and counseling an experienced sales team to increase conversation rates and close new business while delivering superior guest experience.

JOB REQUIREMENTS:

Education: College education or equivalent experience.
Experience: Up to three years’ experience in reservations, revenue, front office or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization.
Skills and Abilities: Strong communications (telephone and in person). Strong writing and oral presentation skills. Requires knowledge of and ability to operate computer equipment. Basic knowledge of hotel operations and reservation sales process .
Candidates must have valid work authorization for the U.S.

• Day to day management of reservations team including coaching and counseling, motivating sales, creating, and managing staffing schedules, and completing weekly operational forecast, payroll, and monthly reports.
• Lead the team and assist where needed with guest inquiries, convert inbound and outbound guest reservations calls, plan guest itineraries, book activity reservations, coordinate Lana’i Air, and resolve guest concerns.
• Experience with Opera required for inputting and managing reservations, building reports, managing inventory/rates
• New hire training and ongoing development on latest sales initiatives, processes, with a focus on sales and guest service
• Clear written and oral communication skills & strong organizational skills required for dissemination of information in a fast passed and frequently changing environment
• Experience with Key & Book4Time preferred for Activities Planning.
• Management of guest profiles through Golden, requires certification and support to Guest Recognition specialist
• Provide support to the Reservations Coordinator role, providing coverage for the role in case of vacancy or time off. Oversight and management of cut of dates, rooming lists, assignments, and other aspects of group rooming correspondence.
• Interact with essential operations departments to ensure guest needs are met and to deliver a superior guest experience. Track and share Medallia production and scores with team
• Interpret business Revenue analytics into meaningful action to improve performance.
• Manage inventory through all distribution channels for optimal availability
• Support optimal pricing strategy, analysis, and recommendations – engage 3rd party expertise when appropriate.
• Build consensus within Revenue Strategy Team to move new initiatives forward.
• Support Senior DORM in leading weekly Revenue Strategy Meetings
• Business owner of Opera, BI tools, IDeaS Revenue Management System.