Resident Engagement Specialist

at  Settlement Housing Fund Inc

JOB SUMMARY: Reporting to the Director of Social Services and Resident Engagement, the Resident Engagement Specialist will work with a roster of tenants to address barriers related to housing stability. In coordination with each household, the Resident Engagement Specialist will develop goals, provide advocacy, and problem solve issues that impact their leaseholder status.
Salary Range: $60,000 - $65,000 commensurate with experience.

• At least two to three days per week, meets with assigned households regularly in their home, in the community, and in the office to address challenges impacting their housing stability. Meetings could be more frequent dependent on the needs of the households.
• Ensure completion of ongoing timely case notes recording service delivery; including assessments, intakes, goals, referrals, etc.
• Identify service needs and appropriate intervention(s) to assist households with desired outcomes, including entitlements, arrears recovery/support, and other.
• Provide direct supportive advocacy, and/or outreach services.
• Provide social service referrals pertaining to medical, mental health, substance abuse and education/employment
• Serves as liaison with property management to address repairs, lease signing, etc. Advocates for and assists households in negotiating various systems to ensure receipt of entitlements and maintenance of permanent housing.
• Attends appointments as needed with families to ensure all issues are addressed.
• Participates in weekly staff meetings and client conferences as needed.
• Attend case meetings with supervisor to review case files as scheduled.
• Attend staff meetings as scheduled.
• Maintain complete, up to date, and accurate tenant records in company data management system.
• Ensure that department set deadlines, requirements, and expectations are met constantly.
• Perform other duties as reasonably requested