Resident Liaison Executive

at  Switchee

Base pay: £35,000
Junior level as per our Career Development Framework.
Bonus: Up to 10% based on company performance.
EMI Share Options: £10,000
We’ve calculated this compensation in line with our Benchmarking Philosophy.
Reporting to: Events Manager (Marketing)
Location: This is a field-based role, with a mix of remote working, customer travel, as well as limited company and head office gatherings.

YOUR EXPERIENCE

We promote a diverse, inclusive and empowering culture at Switchee. The following qualities are ideal, but not essential, as we know some people are less likely to apply for the role unless they are 100% qualified. We do hope that these are qualities you’d be able to learn, nurture and develop with our support in the role:

• Experience delivering community outreach events
• Experience dealing with multiple stakeholders
• Strong coordinator with the ability to manage multiple tasks simultaneously
• An excellent written and verbal communicator

• Must hold a full, clean driving licence and access to own vehicle.Confident working independently and as part of a team

APPLICATION PROCESS:

1. Phone Screen - with Keziah (Talent Coordinator)
2. Technical Interview - with Jess (Head of Marketing) & Will (Events Manager and Line Manager for this role)
3. Task & Role play - with Jess and other members of the Marketing team
4. Culture Fit interview - with Olya (Head of People) & another member of the wider team.
   To prepare for the interview stages, review all the available information about Switchee online, and our careers website and most importantly, prepare real-life examples of having dealt with the responsibilities listed in the job description.
   Our average time to hire is 24 days, this is from the moment we receive your CV to the offer letter sent.

YOUR RESPONSIBILITIES

The Resident Liaison Executive is an exciting new role within the Switchee marketing team, and you will play a pivotal role in delivering our events engagement strategy. Over the past 12 months Switchee’s Trusted Installer Network (STIN) has gone from strength to strength; unlocking the supply chain to install Switchee at scale. With large-scale projects being deployed across the UK, there is a need to ensure our installer network is trained, upskilled and equipped to maintain high quality installations. Furthermore, in order for us to be successful in our mission, to improve the quality of life for people living in rented homes, we must ensure all residents who will use the device on a daily basis are engaged and educated about the product(s) being installed to ensure they realise the benefits of Switchee.
To drive this, Switchee has committed to invest in training and engagement assets that will be ready for deployment this summer. This role will see you set up and deliver a diverse outreach programme that will engage Housing Providers, our installer network and social housing residents. You will be expected to regularly on-the-ground managing the outreach events, talking to and engaging with residents. You will have the ability to grow and develop impactful relationships with both internal and external stakeholders to drive advocacy with the Switchee brand at all levels.
You’ll be an integral part of the marketing team, reporting to the Events Manager and working closely with our Commercial, Customer Success and Operations teams. You will also engage with various external companies and partners to create impactful and well-attended outreach events.
At Switchee your growth and development will be the focal point for your quarterly performance and progression conversations with your manager. We will encourage you to reflect on our Career Development Framework to enable you to grow in line with your scope of role and responsibilities. Our CDF is divided into levels where a selection of expected behaviours describes your ability to move up on the career ladder for your role. We have had 20% promotions in the last 12 months, and our manager:employee ratio is 1:3.

THE ROLE:

• Delivery of a series of outreach events for residents, customers and our installer network (including logistics, communications, on-the-ground management and post-event evaluation)
• Own, manage and develop the internal request process for outreach initiatives involving the Switchee van
• Own the relationship with our external agency to ensure delivery of outreach initiatives including but not limited to; Switchee Van, event collateral and additional branding
• Grow relationships with internal and external stakeholders to ensure that all outreach initiatives are fully staffed and are driving impact and engagement with residents, customers and installers.
• Create resident outreach communications plans, including invite emails, follow ups and post event surveys alongside the digital marketing team
• Bring creative ideas to the table to drive engagement with these eventsThis role will require you to be on site delivering initiatives on average four days per month, these days may be consecutive and may be at short notice.
• 
  You’ll be an integral part of the marketing team, reporting to the Events Manager and working closely with our Commercial, Customer Success and Operations teams. You will also engage with various external companies and partners to create impactful and well-attended outreach events.

We promote a diverse, inclusive and empowering culture at Switchee. The following qualities are ideal, but not essential, as we know some people are less likely to apply for the role unless they are 100% qualified. We do hope that these are qualities you’d be able to learn, nurture and develop with our support in the role:

• Experience delivering community outreach events
• Experience dealing with multiple stakeholders
• Strong coordinator with the ability to manage multiple tasks simultaneously
• An excellent written and verbal communicator
• Must hold a full, clean driving licence and access to own vehicle.Confident working independently and as part of a tea