Resident Services

at  Juliette Fowler Communities

BASIC FUNCTION:

Receives and routes incoming calls and greets visitors of Fowler Christian Apartments while serving at the front desk. Provides general information and assistance to the public; assists with various administrative and clerical duties; performs routine office support functions including filing, copying and mail distribution. Maintains office and resident services by organizing office operations and procedures, controlling correspondence.
You are responsible for ensuring all residents, family members, teammates, and other guest have a positive and caring experience.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Must possess a high school education. College and/or secretarial training are desired.
Ability to type and use general office equipment and have computer knowledge.

Promptly answers all incoming calls with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
Directs visitors to their proper destinations in accordance with JFC’s practices and management direction.
Provides general information regarding JFC’s functions and responds to routine inquiries from customers and the public.
Refers non-routine, sensitive and/or complex requests for information to appropriate staff.
Responsible for contacting emergency response in the event of an emergency.
Scheduling Transportation (FCA)
Collecting Fees
Weekly check cashing at allotted times
Petty cash reimbursement/reconciliation as needed.
Ancillary Fees accounting and transfer to AP
Input resident charges (transportation and maintenance)
Active participant in a community committee, i.e., Grandfirends or DE&I.
Works closely with Resident Council
Invoice coding
Run daily and weekly census report.
Input work orders
Run weekly work order report.
Ordering of office supplies and hospitality supplies
Answer the telephones and watch the cameras.
Picks up and distributes interoffice mail daily.
Work with teammates to provide a high standard of service for all residents.
Assist residents with various requests/problems/concerns.
Other duties as needed and/or assigned by Manager.