Resident Solution Architect, Professional Services

at  Informatica

BUILD YOUR CAREER AT INFORMATICA

We’re looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world’s most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

YOUR ROLE RESPONSIBILITIES? HERE’S WHAT YOU’LL DO

• Viewed by customers as a trusted technical adviser, you will provide technical leadership in a post-sales capacity to guide strategic customers as they design and implement our platform.
• Engage several customer accounts simultaneously, providing advice and guidance to positively influence their implementation success.
• Provide a point of continuity and being a trusted technical advisor for our customers transitioning from pre-sales to post-sales.
• Identify and drive new initiatives that enable customers to turn their data into actionable value and align these initiatives with their outcomes for continued success.
• Inspire customers regarding the value of our platform by sharing customer success stories, sharing your own experiences, and showing them the art of the possible related to their specific needs.
• Develop key relationships with the customer at all levels of the organisation, including C-level executives. May have routine contact with senior-most external and internal stakeholders, where experience establishing communication and engagement with prospects are paramount.
• Contribute to Resident practice development, plus professional services best practices and knowledge management activities to encapsulate knowledge and provide a foundation for improving our customer engagements.

ROLE ESSENTIALS

• Holds expert-level experience and uses professional concepts to resolve complex issues in creative ways.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgement in methods, techniques, and evaluation criteria for obtaining results.
• Experience establishing communication and engagement with prospects and presentation formats