Residential Lettings and Services Manager

at  Capstone Recruitment

SALARY: £40,000 PER ANNUM + BONUS

Capstone have partnered with a leading Real Estate Agents, who are looking for a highly diligent Residential Property Manager. Based on site at the office in London SE17, the Estate is at the start of a ten-year strategic journey, with this new role created to provide additional services to prospective and long standing residents. Residents are exceptionally diverse, some of whom have lived on the Estate for over 50 years, whereas others are young professionals, staying for a shorter period of time. They provide privately rented accommodation across flats and cottages and are working through each property, comprehensively refurbishing to a best-in-class standard, with input from architects and interior designers.
The role is to provide on-site lettings and resident services to The Estate residential portfolio. Forming part of the on-site management team, the Resident Lettings and Service Manager will be responsible of overseeing and managing the direct lets via portals, managing 3rd party letting agents, the full let up process, tenancy progression, assessment of vacant properties to re let, provide market rent assessments, direct client contact and reporting.
The role will be customer facing and include monitoring & control of lettings systems, key management, security checks pre tenancy, maintenance checks if needed, tenancy and unit H&S compliance, right to rent checks, referencing, conducting viewings, service delivery and be a customer focus point across the Estate for all new lettings.
To be the first point of contact from enquiry stage, viewing the property through to resident move in and throughout their tenancy. Community engagement and organising events will form a key part of the role, along with support from third parties.
Key Responsibilities:

LEASING ROLE

• Undertake direct lettings via portals
• Undertaking viewings
• New tenancy progression
• Referencing and Right to Rent checks
• Dealing with initial enquiries, booking in viewings and negotiating offers
• Providing feedback from viewings to continually improve specification of refurbishments
• Agreeing leasing offers and processing these in line with company procedures
• Post initial let up, uploading availability details to marketing portals and updating adverts as necessary
• Completing all applicant vetting in line with procedures
• Managing outsourced lettings process - 3rd party letting agents are used for a number of lettings due to volume
• Void management to reduce void periods between tenancies
• Assess vacant properties and report to client with recommendations on rent and required works.
• Organising minor works between tenancies to maintain first class presentation of apartments
• Arranging and conducting viewings Monday to Friday to include evenings and weekends if required. (Flexibility in terms of working pattern)
• Meet and greet tenants who are moving in. (Including evenings and Saturdays If required - Subject to agreed flexibility) to welcome them and provide overview of the property, white goods and systems
• Produce welcome packs, newsletters and tenant guides
• Implementing lettings process and systems.
• Responsible for reporting back planned and agreed maintenance following viewings and agreed lets, including but not limited to proactive and reactive work.
• Manage the property key system, including ensuring complete adherence to sign out and sign in procedures. To release keys to residents as required and ensure that keys are returned within appropriate time frames.
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times - This requires close liaison with on site management team
• Working closely with onsite property management team to ensure excellent customer experience and service
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market
• Provide first class customer service to residents

SERVICE MANAGEMENT ROLE

• Forging productive relationships with key service partners such as the resident stakeholders, contractors, Client teams, local service partners and wider estate services for the benefit of residents and seeking economies of scale for the efficient running of the building
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate and Facilities managers where required
• Providing regular asset performance reports and attending monthly meetings with line manager
• Managing expenditure budgets and ensuring value for money from suppliers, maximising the net operating income
• Establishing and delivering additional income streams where appropriate

Required:

• Lettings Experience
• Experience of negotiations
• Social Media Skills
• Community/tenanct engagement experience

If you are interested in the above opportunity, please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.