Residential Services Officer

at  Ballarat Health Services

SKILLS AND EXPERIENCE

• Proven customer service delivery, a desire to assist others, including staff and colleagues, by discovering and then meeting their needs.
• Able to demonstrate a sound knowledge of residential care, and relevant legislative requirements.
• Familiar with use and application of computer-based systems, particularly Microsoft Office.
• Able to demonstrate effective time management, problem solving and decision-making skills.

ABOUT THE ROLE

The Residential Services Admissions Officer will be responsible for assisting in the admissions to Residential Care beds, preparing the Residential Services Admission applications and completing Residential Care Agreements.

• Facilitate client meetings with appropriate Director of Nursing/Manager and arrange viewing of appropriate care facilities
• Liaise with the Business Manager Residential Services to ensure financial aspects of residential care admissions are optimised for both the prospective residents and Grampians Health

KEY RESPONSIBILITIES

• Meet with relatives (prospective residents/clients, where appropriate) to ensure understanding of the admission process and financial liabilities and provide interpreter services and ensure that the required assessment process has been undertaken, including health and safety needs, medication packages etc;
• Liaise with the Director of Nursing/Manager to arrange admissions based on preferable time, priority, suitability of accommodation and individual preferences
• Assist prospective residents/carers with the completion and processing of asset assessment which will determine the financial status and associated financial aspects of admission relevant to the prospective resident