Resolution Advisers (VPSG4)

at  Victorian Legal Services Board and Commissioner

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Other
Organisation: Victorian Legal Services Board and Commissioner
Salary: $92,332 - $104,762
Occupation: Regulatory Governance and Compliance
Reference: VG/1787241
We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles. The VLSB+C contributes to a fairer playing field for all Victorian job applicants, including making reasonable adjustments to the recruitment and employment process. If you have any questions or need assistance to fully participate in the process, please contact People and Culture on 03 9679 8073 or peopleandculture@lsbc.vic.gov.au
Can you tell me more about what you do at VLSB+C?
Great question! We’re really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.
We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

THIS IS GETTING INTERESTING, WHAT TYPE OF PERSON ARE YOU LOOKING FOR?

We’re looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following:

• Experience in dispute and complaints management
• Understanding of how to interpret and apply legislation as well as the operation of legal practice and the complaints provisions relating to the regulation of legal practitioners and practices in Victoria
• A tertiary qualification in law and a Mediator Accreditation will be highly regarded but not essential

That sounds like me! How are you different from other organisations?

We’re really excited by our organisation, we offer:

• Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
• Culture: Our staff are prouder to work for the VLSB+C than the wider VPS by an average of 10%.
• Well-being: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
• Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
• Purpose: We play a key role in regulating the legal practice in Victoria

I WANT TO KNOW MORE!

Annette Monforte would love to hear from you on 0417 859 253 if you have questions about the role.

We’re looking for Ongoing and Fixed Term Resolution Advisers to join our Cost Disputes & Compliance Team. You will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints through the use of ADR methods.