Resolution Specialist

at  YourRentals

We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.
As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard (12pm - 9pm).

REQUIREMENTS

• University-level education major in Italian.
• Understanding spoken and written English at the Intermediate level.
• Comfortable using web-based software.
• Strong problem-solving skills, multi-tasking, and time management skills
• Basic use of spreadsheets.
• Self-motivated and able to plan own work.
• Working cohesively with other team members to achieve departmental goals.
• Experience working in the hospitality/travel industries is a plus.

• Analyze and research different solutions to resolve complex Booking issues for our customers while reducing the cost for the company
• Sorting out property managers or guests’ complaints
• Providing support to property managers and guests who may need to amend or cancel a booking
• Assisting guests to complete unpaid bookings
• Respond to customers’ reported issues in a timely and accurate way, via phone, email, or chat