Resort Assistant Manager

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

WHAT YOU BRING:

• College education or equivalent experience
• One or three years of experience in Room Division Management.
• Previous customer experience and ability to work effectively under pressure.
• Proficient computer skills and knowledge in Microsoft Office products, Opera and other programs as needed.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Knowledge of other foreign languages is a plus.
• We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us.
  Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
  https://www.fourseasons.com/jimbaranbay
  Instagram: https://www.instagram.com/fsbali/
  Twitter: https://twitter.com/fsbali
  Facebook: https://www.facebook.com/FourSeasonsResortsBali

ABOUT THE ROLE:

Resort Assistant Manager is guest-oriented and manages the guest expectations. Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

WHAT YOU WILL DO:

• Directs all activities of the Duty Managers to ensure communications and follow-up on any problems, guest requests or special requirements.
• Reviews and monitors schedules of staff in other department of responsibility.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
• Assures that all financial and credit procedures are followed.