Resource Coordinator

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

DESIRED SKILLS AND EXPERIENCE:

• 1+ years experience in resource management/coordination, professional services, or operations role
• Experience in providing services in support of internal stakeholders to achieve successful project outcomes
• Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
• Excellent time management, organizational, and prioritization skills
• Detail oriented with the ability to balance multiple priorities
• Ability to work in potentially time sensitive and pressure situations
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
• Ability to work independently and multi-task, in a fast paced and constantly changing environment.
• Experience working in FinancialForce/PSA/Salesforce preferred

ROLE:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.

RESPONSIBILITIES:

• Daily monitoring of Resource Request queue and fulfillment
• Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
• Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
• Optimize utilization by making staffing decisions in support of the deployment strategy for the business
• Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
• Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
• Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
• Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
• Manage forecast risk with tracking internal projects and tentative assignments
• Manage various operational reports to support data hygiene within FinancialForce