Resource Planning & Performance Manager

at  The Emirates Group

Job Purpose: dnata Catering and Retail is one of the world’s leading inflight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. At dnata, we are by your side for the entire travel experience.
As the Resource Planning & Performance Manager , you will support dnata Catering & Retail businesses to go through the change process of implementing new resource planning & rostering frameworks and systems to ensure a smooth and timely implementation. You will be responsible for leading the consolidation, standardisation and implementation of resource management systems and strategic approach to generate synergies and deliver economies of scale, whilst sharing and delivering best practice.

YOU’LL HAVE AN EDGE IF YOU HAVE:

• Applied knowledge of advanced manpower planning principles preferably with application in the airline industry or other industries with typical large manpower bases, including trending & forecasting, analytical skills, and test scenario generation.
• Prior experience implementing a resource management system (planning, rostering, real time control/day of operations) within a large organisation.
• Experience in the airline catering industry
• Change management experience to support organisation to go through change, including comprehensive coaching skills.
• Exposure to INFORM suite.
  At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

IN THIS ROLE, YOU WILL:

• Work with business leaders to determine the optimal people, equipment, and other resource requirements to support the future business strategy; ensuring alignment of organisation design, job design, skills or qualification profiles in line with manpower plans and business operating models.
• Develop resource management frameworks, standards and methodologies for implementation in dnata businesses to ensure effective and efficient utilisation of people, equipment and facilities.
• Identify and track metrics to measure the success of manpower and equipment planning approach and implementation across dnata businesses.
• Review business budgets related to labour or other resource related costs and monitor financial performance; recommending changes as required to ensure delivery against cost and productivity targets.
• Agree optimal business rules and planning criteria with the business to support effective Day of Operations.
• Establish criteria for assessment of current resource management systems and lead business efforts to plan, tender, select and manage new systems.
• Act as SME in business manpower and resource operating models, engagement standards, roster rules and safety protocols in order to actively lead discussions related to new start-ups or change projects, highlighting opportunities or challenging existing methods.
• Undertake through comprehensive analysis and external benchmarking, providing recommendations for incremental improvements to our planning, rostering, pre-planning or allocation practices across the division.
• Manage an extensive network of stakeholders to ensure compliance to all legislative requirements and occupational health and safety requirements.
• Escalate critical information or issues arising appropriately and in a timely manner, ensuring that the details are accurate, any red flags have been highlighted and operational considerations or recommendations have been suitably included.

QUALIFICATIONS & EXPERIENCE: TO BE CONSIDERED FOR THE ROLE, YOU MUST MEET THE BELOW REQUIREMENTS:

• Bachelors Degree or equivalent in a relevant field.
• Minimum of 10 years of experience in a similar role, including a minimum of 5 years in a managerial position.
• Excellent communication skills, with powerful ability to persuade and influence people, internally and externally, at all levels.