Restaurant Kitchen Leader

at  ChickfilA

The Shift Leader position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to develop important leadership skills. These skills will primarily be in restaurant operations, where your mission on a daily basis is to supervise the overall guest experience for an entire shift (both the back and front of the house). Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to become a Shift Supervisor.

• Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
• Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
• Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency: Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Core Leadership Values: Learn and execute our core leadership values:
• Set clear expectations
• Communicate constantly
• Promote consistent accountability
• Be willing to coach, teach and serve

GENERAL SKILLS/QUALIFICATIONS:

• Prior involvement in team sports, clubs, or service organizations preferred
• Basic math and writing
• Adaptable and dependable
• Service-oriented mindset
• Attention to detail
• Coachable attitude
• Ability to hold people accountable to procedures and policies
• Sense of Urgency
• Ability to work a changing schedule (mornings and evenings)
• Available to work weekends

Please refer the Job description for details