Restaurant Manager

at  Sweet Sensation

JOB SUMMARY

A Quick Service Restaurant - a leading and reputable food service company in Nigeria, renowned for delivering delightful culinary experiences. With a rich history and a commitment to excellence, we take pride in our diverse menu and unparalleled customer service.

• Minimum Qualification: HND
• Experience Level: Mid level
• Experience Length: 3 years

REQUIREMENTS AND QUALIFICATIONS

• BSc. or HND in any field
• Experience as a customer service personnel
• Experience as a Restaurant Manager or similar role is a MUST.
• Extensive food knowledge
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

• Manage and oversee the entire restaurant operation.
• Deliver superior customer services.
• Ensuring customer satisfaction.
• Plan and develop customers loyalty programs.
• Plan and develop the overall restaurant marketing strategy.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Manage and lead staff.
• Train and evaluate staff performance.
• Estimate consumption, forecast requirements and maintain inventory.
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales