Restaurant Receptionist

at  One Aldwych Hotel

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.

• Welcome our guests in a warm and welcoming manner and escort them to their table
• Answer all incoming calls promptly and courteously in accordance with our standards and ensure all booking details are accurate
• Monitor and trace all confirmations by email or phone and keep record of those in an organised manner.
• Have a good knowledge of all food and drinks offered in the Restaurant
• Be actively involved in running an efficient and effective Restaurant Reception/Reservation operation
• Ensure all reservations are communicated to the Manager or Supervisor on duty in a detailed handover
• Provide a friendly, courteous and professional service at all times
• Report any complaints/comments to the Manager/Supervisor on duty at the time.