Retail Associate / Key Holder

at  Rockler Companies Inc

JOIN THE ROCKLER WOODWORKING FAMILY!

Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.

ARE YOU INTERESTED OR EXPERIENCED IN WOODWORKING OR DIY PROJECTS? IF SO, THIS MAY BE THE PERFECT JOB FOR YOU!

This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

RESPONSIBILITIES ARE AS FOLLOWS BUT NOT LIMITED TO:

• Welcoming and engaging with customers as they enter the store.
• Assessing customers’ needs and suggesting solutions to their problems.
• Answer woodworking related questions and have a working knowledge of many woodworking tools and equipment.
• Working with cash registers and processing payments
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day.

KEY HOLDER RESPONSIBILITIES ARE AS FOLLOWS BUT NOT LIMITED TO:

• Opens and closes store as directed by store manager. May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
• Working with cash registers and processing payments.
• Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures.
• Assist with unloading trucks, pricing and merchandising or any other duties as assigned.