Retail Attendant

at  Smoky Mountain Resorts

WHO WE ARE:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.
Purpose:
Join the heart of hospitality as you learn how to become a professional and friendly representative for our company. Immerse yourself in the Hospitality and Hotel Resort world as you maintain clear and open communication with SMR guests. Within your respective shift assignment(s), perfect your customer service and listening skills while you work alongside other team members to create a welcoming environment for the entirety of the guests stay. Sharpen your communication and problem solving skills as you interact and build relationships with our guests on a daily basis. Build retail skills and join in the adventures at the Outpost Gift Shop, offering branded retail products and interactive experiences including; Beary Bear’s Build-A-Buddy, Rowdy Rabbit’s Gem Mining and leather bracelet engraving.

SKILLS / KNOWLEDGE:

• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Digitally savvy with the ability to learn and use Paycor system, Agilysys POS system and Yellow Dog system for inventory. The advanced Property Management system (Maestro) is required. Country Cascades and The Resort will also use the Purple Cloud system, Guest XMS which is required. Software systems may be deleted and/or added with innovations in new technology.

EDUCATION / EXPERIENCE:

• High school diploma or equivalent required.
• Experience in one or more of the following areas/industries is preferred which includes: Retail, Merchandise Sales and Hospitality/Tourism.
• Ability to deal within a diverse workforce.

BENEFITS:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts
  Essential Functions:
  Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information. Acknowledgement: The employment relationship is ‘at will’. This job description is not a contract for employment and the employee or the employer may terminate employment at any time, for any reason. I have read, understand and will abide by the contents of this job description. The undersigned hereby verifies that they are able to perform the essential functions of the job described above; with or without reasonable accommodations that may be required at this time and further certifies that they acknowledge their responsibility to request accommodations should they become necessary in the future.