Retail Customer Service (CSM) 20hrs

at  Coral

WHO YOU ARE

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive.
• Are you happy to work alone or as part of team?
• Ability to deal with challenging situations in a calm and professional manner.

ABOUT THE ROLE

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Are you ready to launch a winning career?

WHAT YOU WILL DO

• Deliver outstanding customer service.
• Always urging safer gambling.
• Process customer transactions including cash handling.
• Help demonstrate our betting terminals and gaming machines to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.