RETAIL MANAGER

at  GOLDWIN BIZHUB PTE LTD

RETAIL STORE MANAGER SKILLS AND QUALIFICATIONS:

Management, Leadership, Sales, Positive Attitude, Delegating, Scheduling, Interviewing, Hiring, Training, Risk Assessment, Quality Control, Finance, Product Knowledge, Customer Service, Regulations, Reporting, Inventory, Communicatio

RETAIL STORE MANAGER JOB PURPOSE:

Managing employees at a physical store location. Increasing sales by communicating with clients and account holders. Maximising the efficiency of the store’s operation.

RETAIL STORE MANAGER JOB DUTIES:

• Helping customers with difficulties
• Fulfilling sales obligations
• Reporting on the profit of the retail store and whether it is reaching financial goals
• Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary
• Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email
• Ordering stock and making sure items are on the shelves and displayed attractively
• Conducting inventory and investigating possible causes for discrepancies
• Participating in the hiring process for new employees including interviewing, recommending the best candidates, suggesting starting pay rates, and training new employees
• Resolving conflicts between staff members as well as between staff and customers
• Complying with regulations on store operations
• Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store’s values
• Sharing product knowledge with customers and with store’s team members
• Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register
• Calling existing customers and large account holders to encourage continuing sales
• Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company