Retail Online Operations Manager, Harrods

at  Kurt Geiger

WE ARE ONE

At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.
Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.
We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.
To support the efficiency of the ecommerce department through managing effective back of house operations for the Ladies, Mens and Kids departments.
Reporting to the Divisional Operations manager, you will also be involved in the supervision of junior managers across all departments.
Direct reports – Ecommerce/ admin assistants

BEHAVIOURS

• Demonstrate a commercial mind set and outlook to stay responsive to all operational needs.
• Always available to both customers and team - managing their expectations.
• Suggest ideas of ways to improve certain procedures.
• Actively drive own development by seeking new learning opportunities
• Demonstrate a passion for product.
• Collaborate and Support Change.
• Role model DNA
• Engage with team and consistently role model Communicate in a compelling, confident and detailed way with customers, team, peers and managers

• Payroll - Ensuring all staff hours are inputted through EZLM on a weekly basis and all payroll time cards are up to date.
• Manage productivity report and ensure this is sent out to relevant managers for all departments (Mens / Ladies / Kids)
• Manage / collate core hours report for all departments and communicate the relevant managers
• Completion of Staff reviews
• Note taking / Disciplinary procedures