Retail Operations Intern (Lagos, Abuja and PH)

at  mPharma

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We are a small but growing team of 1,200+ members, headquartered in Accra, Ghana, backed by world-class investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few months, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across six African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya and Rwanda).

POSITION DESCRIPTION

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Retail Operations intern. This role entails the day-to-day management of the QRx Pharmacies.

• Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual.
• Provide weekly business updates and performance of assigned Pharmacies.
• Undertake monthly business review meetings with Pharmacy Services Associate on business performance and institute performance improvement strategies where necessary.
• Support with maintaining and managing inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
• Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
• Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support.
• Tracking of outliers from facility’s order request to inform formulary additions
• Tracking of revenue (weekly and monthly) and cash deposits
• Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
• Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
• Support facility on changes in operations – e.g. price changes, the addition of new drugs, billing cycles, etc.
• Coordinate with SCM to manage expiries and its withdrawal.