Retail Performance Manager

at  Officine Panerai

RETAIL PERFORMANCE MANAGER

Singapore, 01, SG
Permanent
Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.
Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai’s distinctive mix of Italian spirit and Swiss watchmaking excellence.
In line with Panerai’s expansion and growth in the SEA region, we are looking for a dynamic Retail Performance Manager who will support the 360 business development of the territory.
Reporting into the Commercial Director – South East Asia, the Retail Performance Manager’s main mission is to drive retail KPIs and a clienteling mindset across the region. The manager will drive a cohesive action plan in partnership with local managers, clienteling outreach plans, and coach store managers to drive Panerai’s growth in SEAO.

CLIENT AND BOUTIQUE EXPERIENCE

• In partnership with the Country Managers, identify and drive areas of improvement for retail teams and deliver a best-in-class client and boutique experience.
• Coordinate with CRM to drive client KPIs (Acquisition, NPS, VIC Recruitment) and the efficient use of clienteling efforts to boost sales. Development of the client portfolio management across the boutique network.

REQUIREMENTS

• Bachelor degree or equivalent
• Min. 8 years experience within the luxury industry will be an advantage
• Excellent people management skills
• Entrepreneurial mindset, able to work around ambiguities
• Retail management , coaching & operations background will be an advantage
• Strong Analysis, Planning & organization skills
• Proactive, persuasive, creative, strong collaborator and team player
• Solution-oriented approach, effective time management, flexibility and willing to travel
• Excellent communication and presentation skills
• Fluent in English and any local language within Southeast Asia would be an added advantage
• Well versed in MS Office / Presentation Tools and Skills