Retail Sales & Operations Manager

at  apetito

OVERVIEW

Wiltshire Farm Foods exists to serve and “make a real difference” to our customers. We aim to provide great food with superb personal service, where every contact brings a little sunshine to our customers lives.
Together, we work intently every day, to ensure that we exceed the expectations of our customers at every opportunity. To our older customers we know that our friendship as well as our food, is important to them.
We are committed to understanding our customers, listening to their voice, and continuously finding ways to make our service even better. We have a continuous programme of initiatives and innovations, with a relentless focus on product quality. We strive to make every meal, the perfect meal, delivered from our home in Wiltshire via our local teams directly to the customer.
Our team are proud to work at Wiltshire Farm Foods and make a real difference to the customers we are privileged to serve. We are deeply proud of what we do, we are never complacent and never happy with the status quo. We are positively self-critical and always looking for opportunities to improve.
We have a unique opportunity. We allow our customers to stay independent and at home, where they want to be.

ESSENTIAL EXPERIENCE, SKILLS, AND ABILITIES:

• Establishes exceptional relationships with customers
• Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
• Experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
• Ability to interpret data to determine the key levers to ensure success.

DESIRABLE EXPERIENCE, SKILLS, AND ABILITIES:

• Retail, care, hospitality, or own business experience
• Experience of implementing and compliance with Health & Safety processes
• Experience of managing employee consultation and implementing change initiatives.

QUALIFICATIONS

• GCSE or equivalent Maths and English
• Full clean UK driving licence
  Wiltshire Farm Foods is an ethical and sustainable organisation, we’re proud to pay all our staff no less than the Real Living Wage, plus you will have the opportunity to participate in a discretionary bonus scheme. We also offer an attractive benefits package including 33 days holiday (inclusive of bank holidays) and a pension.

We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Ellon, Aberdeenshire. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook.
They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers lives.
Responsibilities:
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within in the Wiltshire Farm Foods triangle of success: