Retail Sales Representative / Agent(e) au centre d'expédition
at Purolator
Calgary, AB, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Jun, 2024 | Not Specified | 14 Mar, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
CUSTOMER SERVICE ORIENTATION
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiriesPROBLEM SOLVING
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer serviceRELATIONSHIP BUILDING
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts – Vendors, building tenants, etc.TECHNOLOGY
- Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key controlCOMMUNICATION
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive mannerPERSONAL RESPONSIBILITY AND ACCOUNTABILITY
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by managementKEY AREAS OF FOCUS
- Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills: oral communication (telephone and in person);
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:12.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Calgary, AB, Canada