Retail Security Officer

at  Outsource Support

We are currently have a vacancy for a suitable experienced Retail security operative to join their established team within Scotch Hall Shopping Centre Drogheda.
The Centre has a large mix of tenants, and food outlets and prides its self on providing an extremely high level of customer service to its visitors, therefore it is essential that suitable candidates can demonstrate the following capabilities in the execution of what is an extremely responsible role within Scotch Hall Shopping Centre, Drogheda.

The successful candidate will be given full training and support.

• You must be available to work days / evenings & weekends as required.
• Ideally available for an immediate start.

SKILLS/ EXPERIENCE:

• Valid PSA Licence
• Valid work permit (Non EU National)
• Availability to work various shift patterns
• Strong communication skills
• Customer service skills , Proven experience in a similar role is desirable with a focus on customer service.
• Ability to work off own initiative
• Have outstanding organisational skills remain calm and rational under pressure.
• Excellent communication and interpersonal skills, having the ability to communicate at all levels with staff, public, tenants and Centre Management.
• Ability to learn a variety of job descriptions.
• Become fully competent with all procedures and protocols, to ensure a safe environment for customers, tenants and staff of Scotch Hall.
• Show decision making and problem solving skills.
• Provide detailed written reports on all aspects of the operation from Incident reports, Accident reports, Defect reports, etc.
• Be reliable and flexible in your approach to the role have the ability to integrate into an established team.
• Connect with colleagues and management to encourage delivery of a superior customer service ensuring repeat visitation of customers.
• To carry out all tasks as directed by the the company and centre management.
• Ensure compliance with GDPR and all other relevant legislation.
• Conduct testing of essential equipment and complete all relevant logs in an accurate and timely manner.
• To be aware of all Health and Safety requirements of the Centre, react to all emergency situations.
• Training will be provided to suitable candidates to enable you to meet the standards expected within in a busy shopping centre environment.
• Applicants should be well presented, trustworthy, punctual and willing to work as part of a team.
• Must have the ability to manage time effectively, show initiative and the ability to work without supervision.
• Good communication skills
• Candidate must be fluent in English speaking

• Protection Of Life
• Protection Of Property / client assets
• Mall / carpark Patrols
• Monitoring CCTV / Alarms
• Access Control
• Customer liaison
• Completing shifts reports
• Responding to and or assisting with site related incidents
• Comply with all health & safety regulations for cleaning materials, equipment and buildings
• Provide high personal standards of work/performance, personal hygiene and appearance
• Assist with any special duties requested.