Retail Service Account Manager

at  Cennox

APPLY HERE AND JOIN THE CENNOX FAMILY!

Cennox is seeking an enthusiastic Retail Service Account Manager to join our expanding Field Support Division. We are looking for passionate, experienced support professionals that are ready to work in an environment that allows you to grow as Cennox grows….AND WE ARE CONSISTENTLY GROWING! Those with exceptional customer service and who can thrive in a dynamic team culture should apply.

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
• Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
• Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
• Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
• Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.
• Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. Also reviewing additional Cennox services with customers to provide new business opportunities.
• Daily review of customer billing que.
• All other duties as assigned.