Retail Shift Manager - Full Time - Second Editions Rock Hill

at  Goodwill Industries of the Southern Piedmont Inc

SUMMARY

Assists Store Manager and Assistant Store Manager in the management, leadership, and operations of a retail store and donation center by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.
Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.
Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.
Makes scheduling and production decisions to meet established financial and operational objectives in the absence of/and at the direction of the Store Manager and Assistant Manager.
Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines.
Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
Rotates, categorizes, and arranges merchandise by color according to established guidelines.
Performs work of store personnel as needed.
Reports known or suspected security and/or theft problems to the Store Manager, Assistant Manager or other member of management.
Supervises store personnel and store activities in the absence of/and at the direction of the Store Manager and the Assistant Manager; see Supervisory Responsibilities below.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and one year of Goodwill retail experience or 2 years retail experience; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

Supervises store employees and store activities in the absence of/and at the direction of the Store Manager and Assistant Store Manager. Carries out supervisory responsibilities in accordance with the Agency’s policies and procedures. Responsibilities include training employees; planning, assigning and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager.

ADDITIONAL RESPONSIBILITIES

Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.