Retail Store Manager

at  BSew Inn

Department:
Sales
Reports to:
District Sales Manager
Who We Are:
B-Sew Inn is a family-owned sales organization that has been serving sewing and creative enthusiasts for over 25 years. Together with our team, we operate a successful sewing machine and service business by delivering excellence and inspiration to our guests (customers). With five retail locations in Oklahoma, Arkansas and Missouri, a Nationwide Education Sales Division based in Hawaii, an Events Sales Division, and our E-Commerce Divisions, we continue to experience healthy growth and financial stability. Our Distribution Center and Administration Offices, based in Oklahoma, provides sales support and infrastructure to enable our company to be prepared for future growth and expansion.?

SUMMARY:

The Retail Sales Manager position is responsible for managing the retail store while engaging in selling a variety of sewing machines, and related products, and driving sales through excellent customer service while upholding B-Sew Inn’s core values. This is a full-time position, 50 hours a week including Saturdays.

• Demonstrates a positive attitude and a willingness to adhere to BSI’s culture, including finding a way to say “Yes”.
• Directly manages multiple team members in the specified BSI Location.
• Plans, directs, or coordinates the actual distribution or movement of a product or service to the guest.?
• Coordinate sales distribution by establishing sales quotas and goals and maintains training programs for retail sales consultants.?
• Analyze sales statistics gathered by the team to determine sales potential and inventory requirements and monitor the preferences of guests.?
• Prepares work schedules and assigns team members to specific duties.
• Oversees sales compensation records.
• Executes pricing policies on merchandise according to requirements for the profitability of store operations.
• Coordinates sales promotion activities and prepares or directs team members preparing merchandise displays.
• Supervises team members engaged in all store activities, including achieving sales goals, physical inventory, reconciling all tendering types, keeping operating records, and preparing end of day paperwork for Accountant, or performs work of subordinates, as needed.
• Prepares inventory orders to replenish merchandise on hand.
• Ensures compliance of team members with established security, sales, and recordkeeping procedures and practices.
• Answers guests’ complaints or inquiries.
• Locks and secures store.
• Greets guest on sales floor and determines make, type, and quality of merchandise desired.
• Displays merchandise, suggests selections that meet guests’ needs, and emphasizes selling points of article such as quality and utility.
• Demonstrates use and explains features of sewing machines and related products; answers guests’ questions concerning price and use of merchandise.
• Processes sales invoices using Point of Sales System.
• Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales.
• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Follows up with guests to assure satisfaction, respond to inquiries, solicit further sales & solve or refer problems.
• Maintain records related to sales and quotes.
• Examines defective item returned by guest to determine if refund or replacement should be made.